Service Administrator
Survitec
- Darwin, NT
- Permanent
- Full-time
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery
- Conduct calls (by telephone or other channel) to allocated customers and build excellent customer relations acting as the key point of contact
- Provide Quotes for local business as needed, ensuring standard pricing and terms are applied in each case
- You will Issue certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year's servicing business
- Responsible for responding and resolving complex or advanced issue escalations promptly and appropriately
- Provide exceptional service to customers to encourage continued use of Survitec's products and services
- You will plan and coordinate technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards,
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
- Work with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity
- Educated to A-level or Further Education College equivalent level
- Experience in delivering high quality administrative work
- Competitive base salary
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme