Operations Manager - SPARAS

Adelaide, SA
Permanent
Full-time

29 days ago

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —About Toll AviationToll Aviation, a division of Toll Government and Defence, is an experienced and trusted provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions for Government, Defence and the civil sector. With a commitment to safety, efficiency, and excellence, Toll Aviation strives to deliver comprehensive solutions using helicopters, uncrewed aerial systems (UAS) and fixed-wing aircraft, in support of communities in need.About the RoleToll Group Aviation is seeking an experienced and driven Operations Manager to lead and oversee the day-to-day delivery of the SPARAS (State Police, Ambulance and Rescue Services) project. This pivotal role will ensure the safe, efficient, and compliant delivery of air operations across both Rotary Wing (RW) and Fixed Wing (FW) platforms. Based in Adelaide and reporting to The National Operations Manager, you will lead a multidisciplinary operational team, manage rostering and flight following, ensure compliance with CASA regulations, and maintain high standards of crew performance and stakeholder satisfaction.Key Responsibilities

Provide effective leadership and direction to the SPARAS Operations team, ensuring compliance with Toll policies and regulatory requirements
Oversee and optimise team rostering for pilots, aircrew officers (ACO), and engineering personnel across RW and FW operations
Manage real-time flight following, including tracking and monitoring of aircraft
Plan and coordinate training programs, including induction, recurrent training, HUET, and simulator sessions
Monitor operational KPIs, identify trends, and implement early intervention measures as required
Oversee emergency response protocols, including notification and initial coordination during critical incidents
Champion a proactive safety culture and lead preventative HSE practices across the operation

Qualifications and Experience

Bachelor's degree in Business, Logistics, Aviation Management or relevant industry experience would be an advantage
Minimum 5 years’ experience in senior operational leadership roles
Extensive experience in aviation operations, ideally with exposure to both RW and FW environments
Proficiency in using operational tracking systems and reporting tools
Strong knowledge of CASA rules and aviation regulatory requirements
Demonstrated ability to drive operational performance, identify inefficiencies, and implement sustainable solutions
Exceptional leadership, negotiation, and stakeholder engagement skills
Experience managing operations in time-critical and high-pressure environments
Superior customer service orientation and a proactive, solutions-driven mindset

Why Join Us?

Work on a high-profile, mission-critical aviation project
Be part of a passionate and professional aviation team
Lead a dynamic operational environment with scope to innovate and improve performance
Competitive salary and benefits package

What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group

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