Country Manager - Australia & New Zealand

• Develop strategy and practical actionable solutions to grow the retail and wholesale network
• Proactively develop and manage the network - both internal boutiques, and with retail partners to ensure increased visibility and profitability
• Build and implement local strategies to develop sales, marketing, CRM and seamless client experience
• Establish and implement local marketing & communication strategy together and associated budget, to grow brand awareness within Oceania
• Lead retail projects, including but not limited to the implementation of new retail boutique opening, and refurbishment
• Monitor and share updated reports on competitor's new boutiques, marketing activities, sales trend & events with HQ and Southeast Asia office
• Partner with HQ and Southeast Asia team to ensure that Retail, Wholesale, Operations, Marketing and Communications are delivered with excellence and within Maison's guidelines

• Propose and monitor local marketing initiatives and programs, to recruit new clients and nurture communities of the brand
• Create a consistent pipeline of initiatives to drive client acquisition, engagement, and increased client return rate
• Champion a clienteling mindset and have an entrepreneurial drive to drive new business initiatives
• Build and develop strong relationships with our VICs

• Profit and Loss ownership; propose and implement an annual budget
• Monitor the right implementation of budget expenses and follows-up of the retail and wholesale sales, proposing corrective action if necessary

• Lead and manage the boutique and office team
• Engage and motivate a team focused on delivering excellence and development by exemplifying the values of care, enriching communities, efficient accountability, and continuous improvement
• Identify, develop and retain talents

• Manage merchandising allocation & assortment for Retail, Wholesale and Travel Retail network.
• Ensure that Brand's customer service and repairs are done in a timely manner; manage these processes using the support of Regional Shared Services, if appropriate
• Ensure that appropriate reporting is provided to Headquarters, in terms of sales analysis and finance

• Organize and conduct regular training sessions for own team members, for retail partners' staff
• Identify the training needs, and discuss with South East Asia team on specific training needs

• Entrepreneurial ability
• Experience in managing growth, solution- oriented
• Clear communications across management and team members, and external parties

• Minimum 10 years of relevant experience in leading retail within the field of luxury, and experience in business management

• Demonstrated exceptional people management skills, able to inspire and develop your team
• Familiar with highly matrix organization and strong stakeholder management with internal and external stakeholders.
• Ability to create and maintain good relationships with both internal and external stakeholders, able to bring in new valued business partners.
• Excellent communication, negotiation, and interpersonal skills
• Willing to be hands-on, result oriented and entrepreneurship mindset.

Officine Panerai