Ecommerce Manager
Triumph International
- Brisbane, QLD
- Permanent
- Full-time
- Implement the ecommerce roadmap & strategy across own Ecommerce & digital marketplaces.
- Achieve agreed monthly sales targets, revenue, volume and profitability.
- Manage Ecommerce trading calendar and partner with key stakeholders to ensure consistency and success of omni-channel experience for Triumph customers.
- Provide weekly trade reports and chair weekly meetings.
- Product and price management in conjunction with Merchandise Manager and Commercial Director
- Provide analytics and consumer insights.
- Product demand and sales forecasting.
- Grow and review digital marketplaces to compliment Brand and own Ecommerce
- Responsible for the back-end site maintenance
- Daily operations for the website to improve the overall site with updates and publishing digital content.
- Upload all non-product and product related content onto the website including homepage - banners, tiles, menus, page content, review navigation, pricing, sale, promotions, blog.
- Web Plan maintenance
- Support website development projects and online maintenance with the web dev team
- Optimise product merchandising using data to drive logic.
- Manage the implementation of new features, updates and fixes & monitor success.
- Troubleshoot product and data issues and all website bug-fixing and project managing for UX optimisation and best practice.
- Pro-actively identify opportunities to improve customer experience and sales.
- Manage on site SEO & content, ratings & reviews.
- Manage CRO
- Data capture
- CRM / CLM insights.
- Provide tangible insights and analysis to the Commercial Director and Head of Marketing on ecommerce operations and opportunities.
- A formal qualification in business management, IT or digital communication would be well regarded.
- Relevant qualifications with ideally 3+ years of experience in Digital & e-Commerce roles.
- Prior Experience with Shopify Plus E-Commerce platform is desirable.
- Demonstrated track record of devising sales and promotional strategies.
- Proven track record in delivering end-to-end user experiences with a commercial result, delivered on-time and
- within budget.
- Strong commercial focus to deliver sales results and understanding of key P&L drivers.
- Previous experience working in a retail team in an agile environment desired
- Proficiency across Google Analytics, Data Studio, GTM, GMB, Google AdWords, Facebook Advertising, SEO and
- SEM principles is a must!
- Solid understanding of eCommerce metrics and analytics data (customer segmentation, campaign analytics)
- Experience in CRM/database environment
- Familiarity with A/B and multi-variant testing and experience in conversion optimization
- UX/UI analysis tools
- Experience working with and collaborating with a variety of different teams, ability to collaborate effectively with internal and external stakeholders at all levels
- Access to an EAP Service
- Staff Discount
- Free Car Parking
- Hybrid working after successful completion of probation period