Customer Service (Order Processing)

Loganholme, QLD
Contract
Full-time

11 days ago

Job Category: Sales SupportJob Description:Location: Loganholme, QLDType: Full-time, 12-month fixed term contractWesco Anixter are seeking a detail-driven Customer Service Representative, specialising in order processing. This role will support our nationwide sales branches and is ideal for someone who takes pride in delivering exceptional customer service.ResponsibilitiesYou'll be responsible for accurate and efficient order entry, navigating across multiple platforms including Outlook, Pronto (ERP), and Zoho Desk (ticketing system). Your ability to manage different processes, contact points and systems will be the key to your success.

Manage multiple sales inboxes
Process customer orders from emailed PO's and online web submissions
Validate product codes, quantities, and pricing
Service customers via email to assist regarding pricing discrepancies, delivery address and stock availability
Collaborate between accounts, operations, and purchasing to ensure efficient order fulfilment
Escalate and resolve order-related complaints professionally
Provide admin and service support to the sales team

RequirementsWe value precision, adaptability, and a customer-first mindset. Distribution experience is helpful, but not essential.

2-4 years in sales support, administration, customer service, or order management
Strong wirtten communication and data-entry accuracy
Ability to manage multiple systems and priorities under pressure
High attention to detail with a results-driven approach
Excellent time management and process discipline
Quick learner with aptitude for new software

About Wesco AnixterWesco Anixter (formerly CSD) is your trusted partner for Security, Data and Communications solutions.We operate security branches across 12 locations in Australia and New Zealand, featuring showrooms, trade counters, and warehouses. We are committed to combining the scale and resources of a global company with local expertise to deliver exceptional service.Globally, Wesco Anixter is the international go-to-market brand of Wesco International, a leading provider of B2B distribution, logistics services and supply chain solutions.Why Join Us?

A culture of recognition and internal progression
Open-door environment with a supportive team
Exceptional training and development opportunities
Employee rewards, assistance & referral programs
Diverse, inclusive, and innovative workplace

If you thrive in a collaboratative environment and take pride in delivering exceptional service, we want to hear from you.About the Team:At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco and apply online today!Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

WESCO International

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