Merchant Risk & Fraud Manager
Commonwealth Bank of Australia
- Sydney, NSW
- Permanent
- Full-time
Everyday Business Banking supports Australian business' Everyday Banking needs, from the smallest businesses to the largest corporates. EBB is responsible for the end-to-end management of Deposit & Transactions, Payments Acceptance, and Health products. In addition, EBB is responsible for the delivery of business customers lifecycle management, cross-cutting initiatives, and working to support Banker’s in developing Transaction Banking client solutions to customers.See yourself in our teamOur team is the Payment Acceptance Centre of Excellence Pricing, Risk & Scheme Compliance team, and we are responsible for:driving and executing acquiring pricing strategymanaging merchant risk and fraudmanaging forward delivery riskhandling pricing issues and incidentsmanaging scheme and PCI compliance andbeing the business owner for acquiring pricing and billing systemsregulatory reporting for acquiringDo Work That MattersAs the Manager for Merchant Risk & Fraud, you will have responsibility for:Overseeing the Group’s policies for merchant risk and merchant fraudReview and assess high risk applications, escalations and fraud casesYou will be an SME for internal stakeholders for fraud managementYou will be an adviser to Frontline and Support teams on client cases from onboarding to in-life managementCore requirements: Merchant acquiring Risk and Fraud skill set, strong stakeholder and client managementScheme Compliance and PCI-DSS knowledge is highly desired but not requiredHelp us deliver a better future for Everyday Business Banking:The successful candidate will have:A curious mindset who continuously grows their understanding of how end to end Acquiring worksExceptional written and verbal communication who can interpret client situations with the appropriate risk treatment and outcomes, and advise accordingly to clients, frontline, operations and systems stakeholdersProven discipline in prioritisation in a fast-paced environmentRisk mind-set and advanced awareness of evolving scheme compliance, regulatory standards and group risk frameworksCandidates with relevant experience in merchant fraud and/or merchant risk. Acquiring experience in products and systems will be essentialYour DevelopmentIf you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next moveWe support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 05/09/2025