Night Manager - Front Office - Part Time
- Penrith, NSW
- Permanent
- Part-time
- Independently manage the overnight operations of the hotel.
- Manage guest relations and handle any complaints or issues that arise during the night shift.
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees.
- Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online.
- Coordinate with other departments to ensure guests’ needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
- Train new starters in Night Audit procedures as required.
- Previous experience in a similar role, preferably in hotel leadership
- Strong leadership and team management skills
- Exceptional problem-solving abilities and a proactive approach to guest service
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems is an advantage (e.g., Opera cloud, Shiji POS, and basic accounting skills for night audits)
- Flexibility to work night shifts, including weekends and public holidays. Must be able to commit to 2 Night Shifts per week.
- A professional and approachable manner, with the ability to stay calm under pressure
- Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.
- Incredible Accor Heartist Benefits – access to Accor’s extensive benefits including discounted Food & Beverage + Accommodation Worldwide
- Opportunities for career development and growth within Accor’s global network.
- Access to our Employee Assistance Program