Delivery Experience Specialist
- Yennora, NSW
- Permanent
- Full-time
- Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
- Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
- Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
- Forecast delivery volumes to service providers and elevate our delivery platform.
- Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
- Understand and work with multiple service providers, including batching processes
- Schedule jobs and collections, acting as the external face for delivery coordination.
- Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
- Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
- Experience in the delivery space, with a strong background in scheduling and job coordination.
- Experience working with cross-functional teams (operations, customer service, finance, sustainability).
- Excellent communication and stakeholder management skills.
- Strong expereince working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
- Proven ability to own delivery tasks and consistently meet performance expectations.
- Understanding of working with multiple service providers and fleet management.
- Experience in logistics, delivery operations, or a related field is a plus.
- Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
- The learning collective. Get your knowledge fix with our learning days and hackathons
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- People & Planet Positive. From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
- Wellbeing. Access to our discounted gym memberships and wellbeing programs
- People first. Access our Employee Assistance Program for you and your family.
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
- Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC.