Operational Officer - Room Service Representatives

• Accurately taking patient meal orders either by phone with an electronic application or at bedside using an iPad, and ensuring that patient safety guidelines, customer service standards and scripting are followed.
• Being familiar with the Room Service menu, using the appropriate terminology and being able to confidently describe available options. The ability to actively promote and upsell items is also required.
• Explaining menu options and adhering to guidelines and coding compliance in place for patients with Therapeutic Diet requirements.
• Performing other duties as assigned, including administrative tasks, troubleshooting patient and staff enquiries and liaising with Clinical staff.
• Responding quickly and positively to changing requirements, whether within the department or outside, in order to meet business demands.

• Excellent customer service with the willingness to go above and beyond to exceed patient expectations.
• High level of communication skills including the ability to build rapport quickly with patients and work as part of a multidisciplinary team.
• Confidence using computers and technology. Sound knowledge of Microsoft Office is required. Familiarity with meal ordering systems, such as CBORD is desirable but not required.
• Demonstrated attention to detail, problem solving and time management skills.
• A strong work ethic, positive attitude and the ability to work in a team, with willingness to be a role model and promote the Mater values.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

Mater