Op Shop Store Manager - Permanent Fulltime (Frankston)

• Join one of Victoria's most recognised Animal Welfare Organisation
• Lead our NEW Op Shop in Frankston!
• Permanent Full-time Opportunity

• Manage, lead and develop a team of volunteers to the highest levels of performance and engagement.
• Provide leadership and support in the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets.
• Provide a high level of service to customers to resolve customer queries and complaints
• Positively represent RSPCA Victoria in the local community.
• Lead effective and efficient stock management, visual merchandising and high-level retail operations
• Provide support to the Op Shop Network Coordinator in the improvement of internal processes and procedures
• Manage the recruitment and induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals.
• Contribute to a positive and inclusive work environment.

• Assist with ensuring a safe working environment whereby volunteers perform their duties safely and adhere to all WH&S policies and procedures.

• Previous experience in retail management and leadership, ideally within an op-shop environment
• Ability to some weekends
• Previous experience working with and managing volunteers.
• Previous experience in a similar role that requires strong administration, customer service and organisational skills
• Demonstrated ability to work in a fast paced and challenging work environment
• Ability to work as part of collaborative team
• High level literacy, numeracy and problem-solving skills

• Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programs
• Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail

• Willingness to undergo a National Police Check
• Valid driver’s license.

RSPCA