Customer Service and Retention Consultant

Melbourne, VIC
$68,000 per year
Permanent
Full-time

18 days ago

We are excited to be recruiting for Service and Retention Consultants for a leading Australian private health insurance provider, known for crafting personalised plans for members, veterans, and families.With a commitment to prioritising members, they have a strong member-first ethos. As a tight-knit organisation, they foster a nurturing environment where every individual is valued and empowered. They believe in investing in training and development, ensuring that each team member has the tools and resources to be successful.What’s in it for you?

Full time permanent position
Attractive salary of $68k + super
Surrey Hills location, 4 mins walk from train station or free off-street parking
Monday-Thursday, 8.30am-6pm and Friday, 8.30am-5pm (8-hour shifts)
No weekend or evening work
Hybrid working, 3 days from office, 2 days WFH
Supportive training environment and career progression
$1300 in private health insurance allowance following the probationary period

About the role?We're looking for a dedicated Service and Retention Consultant who will assist inbound customers with their health insurance inquiries. Your role will revolve around understanding each customer's unique needs, ensuring they are connected with the most fitting policies. You'll be their trusted guide through every step of the process, providing exceptional support and expertise.About you?

Previous experience within private health insurance - highly desirable
Previous experience in general insurance - also highly desirable
Previous experience in a phone-based customer service/sales role
Previous experience working towards KPIs
Customer focused attitude
Exceptional verbal communication skills
Strong desire to learn and succeed

** Please note, we are unable to consider Working Holiday/Student Visa's for this role **If you have a strong work ethic, thrive in a customer focused environment and are seeking a role with a great work life balance, then APPLY NOW or email/call Emma @ SMAART Recruitment on emmas@smaart.com.au/0432244813 if you have further questions.

Smaart Recruitment

Apply Now