Customer Service Consultant | Port Melbourne

Port Melbourne, VIC
Permanent
Full-time

9 days ago
Apply easily

We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further!We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in this role include:

Receiving inbound calls and email inquiries from Commercial and Residential customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling services for residential customers
Converting incoming inquiries into sales opportunities
Liaising with your fellow colleagues
Meeting KPI targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

Experience working in customer service or call centre environments (essential)
This is an office-based role so you must be based in Port Melbourne
Previous experience in phone sales and converting inquiries into sales
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to work in a team environment to support colleagues
Professional, reliable, and punctual.
Working from office Monday to Friday

Perks and benefits:

Strong work life balance culture.
Employee Assistance Program (EAP)
Discounted Pest Services
Employee Referral Program
Employee cash incentive programs and bonuses

ABOUT THE COMPANYAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.Employee Testimonials:“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”Renay Fagan“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”Carly Shreeve"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."Sierra Warrington

Rentokil Initial