Contact Centre Consultant

Collingwood, VIC
Permanent
Full-time

4 hours ago

About Our ClientAs a customer-owned organisation, our client does things a little differently to your typical bank. Customers are at the centre of decision-making, and every choice balances purpose with profit while creating a positive impact for people, communities and the planet.Caring for their people is just as important - they genuinely support their staff while fostering a high-performing culture. By joining their team, you'll be part of a values-driven organisation committed to making the world a better place.The PositionWe are seeking passionate and customer-focused professionals who demonstrate integrity, empathy, and a sense of community. In this role, you will assist customers with retail and transactional banking enquiries, delivering high-quality service while applying strong problem-solving skills.This is a full-time opportunity based on a rotating roster with a hybrid working model, giving you a balance between structure and flexibility.Key Responsibilities

Delivering exceptional customer service to support everyday banking needs over the phone
Processing inbound transactions (phone and email) accurately and efficiently, in line with banking policies
Identifying opportunities to educate and assist customers with financial products and services
Maintaining compliance with relevant legislation and banking standards
Managing enquiries with professionalism, care, and attention to detail

About YouIn addition to full, permanent working rights and a great attitude, you will bring:

Recent contact centre experience (within the last 12 months), handling inbound/outbound calls in a structured environment, OR a background in finance/banking/insurance with strong customer service skills
Proven ability to provide excellent customer experiences
Confidence in building relationships and managing varied customer needs
High attention to detail with strong computer skills
Resilience and the ability to work effectively under pressure
A genuine interest in building a long-term career in financial services

Benefits

Highly supportive and fun team culture
Structured 6-8 week training program starting on 29th October 2025
Flexible working options with competitive salary and benefits
Ongoing learning and development to grow your career
Recognition for innovation and values (not just long hours)
Inclusive, diverse workforce that reflects the community
Opportunity to be part of the first bank in the world to own a conservation reserve, involving staff in protecting threatened species

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If you're ready to join a purpose-driven organisation and grow your career in financial services, APPLY NOW.For any enquiries, please contact Harley at DFP Recruitment: hdarmanin@dfp.com.au#SCR-harley-darmaninApplicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via . Do not submit any sensitive personal information in your resume.

DFP Recruitment

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