APS3 Service Support Officer

• Anticipated duration: 12-month labour hire role
• Hobart, Tasmania location
• $ 45 per hour + super
• Currently hold or have ability to obtain a Working with Vulnerable People/Working with Children Check
• Australian citizenship is required as candidates need to be able to obtain baseline clearance

• Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
• Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
• Provide support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
• Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks AND deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
• Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.

• Currently hold or have ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check

Hudson