Technology Domain Lead - Group Customer Operations Transformation

Westpac

  • Sydney, NSW
  • Permanent
  • Full-time
  • 20 hours ago
Job Category: Transformation & AgilityJob Description:How will I help?The Technology Domain Owner is a key leadership role within CCS Technology for Group Operations, responsible for driving strategy, business engagement, risk management, finance, and innovation across Business Village Technology. Acting as the single point of contact for technology needs, this role plays a crucial part in shaping transformation efforts within Group Operations.Working in partnership with Group Customer Operations Technology and CCS (Customer & Corporate Services) Business, the Technology Domain Owner focuses on improving efficiency through Simplification, Digitisation, and Automation. Collaboration with business project teams, the CTO, solution providers, and technology risk teams is essential to ensuring effective implementation and alignment with organisational goals.This role involves defining and overseeing the technical roadmap, managing system performance, and optimizing software licensing and operational expenses. It requires senior expertise in Appian and workflow transformation, leading large-scale automation programs while ensuring adherence to engineering best practices, including Test-Driven Development (TDD) and Continuous Integration/Continuous Deployment (CI/CD).Additionally, the Technology Domain Owner drives workforce planning, capability development, and stakeholder engagement for the WBC Workflow Strategy. They will be instrumental in growing the Appian capability within the Westpac Appian Centre of Excellence and establishing a Workflow community of practice. The position is based in Sydney, requiring office attendance three days a week.What do I need?
  • Extensive experience in operations, process automation, and business transformation.
  • Strong leadership skills, including stakeholder management up to GM level.
  • Senior-level expertise in Appian and workflow transformation.
  • Proven track record in DevSecOps, system integration, and enterprise application engineering.
  • Deep knowledge of AI for digitisation and modern engineering practices (TDD, CI/CD, automation).
  • Background in strategic workforce planning, capability development, and financial services.
Why join us?We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future todayTo get started, simply click on the APPLY or APPLY NOW buttonWe're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our .

Westpac