Systems Analyst

• Accountable for gathering and documenting business requirements which align with the enterprise architecture and strategic vision.
• Identifying potential solutions and overseeing delivery to the production environment.
• Quality Assurance documentation and adherence.
• Perform peer reviews, & training for new and existing application users.
• Working closely with internal stakeholders to elicit, analyse and document technical and functional requirements.
• Validate and enforce governance, standards and guiding principles for application development.
• Manage the escalation of support issues.

• Tertiary qualification in Computer Science, Business, IT, or related discipline

• Systems analysis, preferably within hospitality systems.
• Strong working knowledge of client engagement, documentations, object-oriented analysis, testing and end user-support.
• Proven ability with business process modeling and IT project management.
• Demonstrated project management and business process improvement capabilities.
• Demonstrable ability to use data to identify opportunities to improves and perform data-driven decisions.

• Support within Property Management Systems & MS Office products.
• Strong working knowledge of Hospitality systems like Oracle Simphony and Kiosk.
• Advanced analytical skills, logical data and process modeling.
• Technical business process analysis and system development life-cycle process.
• Comfortable working across multiple projects and managing competing business priorities.

• Build strong relationships with the business.
• Provide support for applications and reporting solutions being used
• Manage the escalation of support issues, troubleshoot and close escalated support tickets.
• Create, format and deliver ad-hoc reports/queries to operational users and management.
• Plan and coordinate application migrations from test to production environments.
• Develop and deliver training for new and existing application users.
• Create formal system change requests and facilitate delivery of all production system updates through the change management process.

• Work closely with internal stakeholders to elicit, analyse, understand, and document technical and functional requirements.
• Collaborate and partner with internal stakeholders, IT management and Business Application team members to prioritise tasks and schedule activities.
• Validate and enforce governance, standards and guiding principles for application development.
• Provide assistance to technical and development resources to ensure the delivered solution meet the business requirements.

• Ensure continual improvements in the process, applications and services in the application portfolio.
• Assess the business process, determine the requirements, and give a report to the stakeholders on improvements with the operating efficiencies.
• Ensure solutions align with the enterprise architecture.
• Document detailed technical requirements including system flow charts, data flow diagrams, application interfaces, data mappings and process flows.
• Write technical specifications, application gap analysis, non-functional requirements and recommend solutions to address approved business requirements.
• Design system related controls, applications and reporting solutions that align to the enterprise architecture.
• Analyze and document business requirement through facilitating workshops with business teams
• Gain approval of business requirements from the key stakeholders.
• Develop, test and implement solutions to meet business requirements approved by internal stakeholders (i.e. updates/changes and net-new implementations).
• Create operational support documentation and user guides for support provided to the business or other parts of IT.
• Translate project objectives and high level requirements into detailed system requirements and/or use cases.
• Analyse implications of requested new or enhanced application functionality and provide feedback.
• Develop and maintain detailed project plans/schedules for minor projects.
• Lead technical analysis activities in a project oriented environment and provide regular status reports.
• Participate in and/or lead project activities, as required
• Work closely with the assigned Project Manager, to ensure that the project plans and timelines are being met
• Ensure that all projects and requests adhere to the company's Software Development Life Cycle and project approach.

• Any other required duties appropriate to the scope, nature, and seniority of the role.

• Post-secondary degree or Diploma in Computer Science, Business, IT, or other related discipline.

• Minimum of 3+ years of experience in systems analysis, preferably Hospitality systems. This includes experience in client engagement, requirements gathering & documentation, structured & object-oriented analysis, testing, end-user support, and business process re-engineering.
• Proven experience with business process modeling and IT project management.
• Proven experience in translating business requirements into creative functional and technical specifications.
• Proven skills in eliciting and documenting user requirements, analyzing requirements, testing, and making suggestions for business process improvements.
• Proven skills in supporting Property Management Systems
• Strong working knowledge of Hospitality systems like Oracle Simphony and Kiosk systems

• Strong knowledge of technical business process analysis and system development life cycle process.
• Excellent verbal & written communication skills.
• Demonstratable ability to use data to identify opportunities to improve and perform data-driven decisions.
• Demonstrated project management skills.
• Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, work flow modeling.
• Self-starter and highly motivated to achieve results.
• Ability to resolve problems without delay and/or to seek support when required.
• Demonstrated organization, time management, and multi-tasking skills.
• Detail oriented, but also able to view a big picture and understand strategic context.
• Proficient in MS Office products.
• Ability to work independently and proactively to develop and implement solutions with minimal guidance.
• Ability to juggle multiple projects & tasks and prioritize and deliver results in the face of competing business interests.
• Ability to build relationships quickly and work as part of a team.
• Business acumen - ability to quickly grasp how a process works and leverage that knowledge to drive business results.

Civeo