Customer Service Representative

Melbourne, VIC
Permanent
Part-time

21 days ago

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.About the roleWe’re looking for casuals to join our Customer Service Representative team handling inbound customer service inquiries.Be a part of our team of experts helping customers plan their journey to ensure they get where they need to be. Before long, you’ll also be supporting customers with ticketing and regional travel inquiries. Not only will you have the chance to interact with diverse range of customers, you'll also have the opportunity to be up-skilled to do back-of-house administration tasks and other call types, broadening your skill set.All aboard! Join our team to become an essential part of the transport network and progress your career today!Key DetailsCommencing 15th September 2024.Multiple casual positions are available.Melbourne CBD Location with Hybrid model after training period (in Australia).Rotating rosters between Monday - Sunday between 6am - 12am, full availability required.Paid training, casual hourly rate and incentive bonuses.What’s in it for you?Up-skill opportunities within the first 6 months including back-of-house administration duties.Monetary recognition for doing a good job for meeting performance targets.Paid training, continuous coaching and support.Abundant pathways for progression.Inclusive and vibrant team culture that values everyone's uniqueness.Unlimited 24/7 access to a dependable mental health and well-being platformApply today if you…Are good with communicating with peopleLike problem solving and have attention to detail to find the right solution.Have basic computer skills are required to help customers navigate systems.Confident written communication skills and ready to be upskilled in administrative duties.Full work rights to work within Australia for at least 12 months, Australian based role.No prior customer service experience required - we’ll teach you what you need to know!Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!How to Apply? Click on 'Apply Now'This role is being finalised on 3 September 2025.
Successful applicants will be required to complete National Police Clearance checkAbout Probe CXProbe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

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