Operations Analyst

Auburn, NSW
Permanent
Full-time

1 month ago

Job Category: Services and Asset Management DeliveryJob Description:Downer Rail & Transit Systems is Australia's leading provider of integrated rail solutions, with over 155 years of experience delivering innovative, end-to-end transport services. From designing and manufacturing rollingstock to maintaining and operating fleets across the country, we support major infrastructure projects that shape the future of public transport. Our team is driven by a commitment to safety, sustainability, and engineering excellence-making a real impact in communities nationwide.About the roleAs operations become increasingly data-driven, the ability to convert operational data into actionable insights is critical to performance, reliability, and customer satisfaction. The Operations Analyst plays a key role in supporting this transformation by providing timely, accurate, and value-adding analysis across day-to-day operational activities.This position is responsible for extracting and interpreting data from various business systems to support decision-making across maintenance, operations, and service delivery teams. The analyst will work closely with frontline and support functions to monitor KPIs, identify variances, and improve reporting workflows, ultimately contributing to safer, more cost-effective, and reliable outcomes for the business and its customers.Key responsibilities:

Prepare and maintain regular operational and performance reports aligned with business requirements.
Support planning, execution, and review of operational activities through timely insights.
Monitor performance indicators, identify deviations, and assist with corrective action planning.
Contribute to continuous improvement by identifying inefficiencies in current workflows.
Automate routine reporting tasks where feasible to improve timeliness and reduce errors.
Maintain relevant documentation and dashboards for transparency and accessibility.

About you

Tertiary qualification in a relevant field such as Business, Operations, Data Analytics or Science, Engineering or equivalent industry experience.
Previous experience in a business analytics or operational support role.
Proven experience in process/workflow automation using Microsoft Power Platform (Power BI, Power Apps, Power Automate).
Demonstrated capability in building advanced Excel-based solutions with complex formulas and VBA scripting
Experience working with business SME's to gather requirements and deliver customised reporting or dashboard solutions
Preferred experience with enterprise BI tools (e.g. Cognos, Tableau).
Preferred experience with SQL and Python for data analysis and reporting automation
Sound understanding of data visualisation design, including layout, readability, and interactive elements for dashboards.
Ability to communicate insights clearly and work collaboratively with internal and external stakeholders to promote the value of digital tools.
Solid problem-solving skills and ability to contribute to effective operational decisions using data.
Ability to manage competing deadlines, prioritise reporting tasks, and support business units with data-driven insights

What we offer

Be part of a market leader in rail and transit asset management.
Work on cutting-edge transport projects and innovative technologies.
Opportunities for professional development and internal mobility.
Perks@Downer: Save on everyday essentials, tech, travel, and more
Health & Wellbeing: Access to health checks, and mental health support including 24/7 EAP
Flexible Work Options: Including remote work, and location flexibility
Lifestyle Offers: Discounts on vehicle rentals, tech products, and shopping

To apply for this great opportunity please click the APPLY NOW button. For more information about this position please contact Crystal Cape Jones - Talent & Sourcing Business Partner at crystal.capejones@downergroup.comPlease note applications will not be accepted via email, please apply via the link.Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

Downer Group

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