Salary: £27,319 - £28,031, with progression to £29,588 per annumNewcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 07 September 2025The RoleWe’re looking for an organised and proactive administrator to join our Education Team in the School of Modern Languages (SML). You’ll help deliver an excellent experience for students and colleagues by supporting the smooth running of our activities.In this role, you’ll play a key part in organising the Undergraduate Year Abroad programme, providing administrative support to staff and students, and helping with both outgoing and incoming exchange students.We’re looking for someone who:
Enjoys working in a busy, varied environment
Has strong communication and teamwork skills
Can manage a diverse workload with attention to detail
Is confident in planning and organisation
To apply, please complete the online form and upload your CV and cover letter. In your cover letter, show how you meet the essential requirements of the role, giving examples where possible.This post is full time, fixed term for 12 months.If you would like to discuss this vacancy, please contact Nicola Davison, Deputy School Manager, via email: .Key Accountabilities
Responsible for providing expert guidance to students and academic colleagues regarding standard and non-standard queries and requests
To work closely with the Deputy School Manager to contribute to regular reviews of the procedures in connection with Year Abroad administration, looking for new ways to improve procedures, liaison and communication between the school and the students while abroad
To support the Education Team by servicing designated meetings and committees which will include agenda preparation, circulation, producing bullet point actions and monitoring progress of actions
To lead on the collation of university documentation and data collection for Education processes
To provide assistance with coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes, module selection, tutor allocation and inputting, uploading of student marks and liaising with the Director of Year Abroad and with Incoming and outgoing Year Abroad officers
To provide support for school events such as student induction, student social events and University and School visit days
To work as part of a wider education team and to undertake other duties within the scope and general nature of the grade which may be required
The Person (Essential)Knowledge, Skills and Experience
A flexible attitude to work demands and customers and a commitment to excellent customer service
Good IT skills with experience of Microsoft suite of programmes
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Ability to follow and implement policies and procedures
Ability to use initiative and judgement to resolve problems independently
Ability to work calmly under pressure and to manage competing deadlines
Ability to work independently and as part of a team
Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries
Ability to train/develop and manage other staff
Attributes and Behaviour
A positive, proactive and professional customer focussed attitude
Excellent communication skills and ability to tailor communication skills to different audiences
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances
Plans team workload and tasks in a systematic way
Takes responsibility for achieving own targets
An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills
Qualifications
Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.In addition, we are a member of the Euraxess initiative supporting researchers in Europe.Requisition ID: 28547
