Claims Service Consultant Liability
- Sydney, NSW
- Permanent
- Full-time
- Managing a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner with a focus on personal injury.
- Making policy coverage decisions, assessing allegations of negligence to determine liability, and negotiating quantum within a delegated authority.
- Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships.
- Continuous communication with internal and external stakeholders to report on claim developments, trends, and potential large losses.
- Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved.
- Attending and advocating at Tribunal Hearings, Informal Settlement Conferences and Mediations under the guidance of senior staff
- Tertiary qualifications in law and/or experience working in a legal environment is highly desirable but not essential.
- Customer service experience and the ability to provide across a range of internal and external stakeholders.
- Ability to plan prioritise effectively, organise asks and manage competing resources and demands.
- Willingness to be a team player and support our collaborative and supportive culture.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
- Strong negotiation and conflict resolution skills.
- A vision of long-term career progression.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the