Senior Claims Service Consultant
- Sydney, NSW
- Permanent
- Full-time
- Multiple positions available.
- 4-6 weeks of remote training.
- Hybrid working environment.
- Ability to work a rotating roster
- Managing a portfolio of motor claims including third party repairs/ demands in a timely and cost-effective manner
- Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
- Managing a high call volume of calls
- Ensure and Maintain knowledge of current legislation and how impacts claims management.
- Ability to make liability decisions on all claims in line with the Australian Road Rules.
- Continuous communication with internal and external stakeholders to report on the claim progress, developments, and potential strategic opportunities to avoid escalations.
- Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
- Active communication and negotiation with other Insurers and parties, with a view to achieving the best possible outcome for all stakeholders involved.
- Adherence to Allianz Claims Management Processes, GICOP and all standards to minimise leakage and increased cost of claim
- Build and maintain positive working relationships within the team
- Minimum of two-years Insurance experience is mandatory.
- Sound knowledge of the Australian Road Rules
- Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
- Able to work collaboratively in a team environment.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.