Thredbo - Outdoor Operations Supervisor

Thredbo, NSW
Permanent
Full-time

7 days ago

These Guest Services front line stars can be found helping out all across the mountain, whether it’s answering enquiries in the village or assisting with lift access at the chairlift they greet every day with a smile! The Outdoor Operations Supervisor, with the support of the Outdoor Operations Manager, will autonomously prioritise workload, offer support to outdoor ambassadors to deliver and maintain a high standard of customer service. You will have foresight to adapt operational requirements to better the guest experience. Within this role you will assist with recruitment, deliver training and take on administrational duties to maintain an engaged team of hosts and guides.About Our TeamThredbo offers diverse roles with growth opportunities, as part of EVT, a leading experience company in Australia and New Zealand. A career at Thredbo could open doors across EVT's Entertainment, Ventures, and Travel sectors.Working at Thredbo provides access to outdoor adventures like skiing, hiking, and mountain biking, while living in the Snowy Mountains fosters a close-knit community of outdoor enthusiasts. Our inclusive and dynamic team ensures you'll find a supportive environment where you belong.Perks & Benefits

IN RESORT DISCOUNTS: Staff pass to access the mountain, discounts across various retail, food & beverage outlets, 50% off bring a friend vouchers, Snowsports lessons, backcountry deals & seasonal rental packages
OTHER DISCOUNTS: Hotel stays, cinemas, food & more
WELLNESS: Access to Thredbo Leisure Centre, gym, pool & Employee Assistance Program
EVENTS: Weekly après events, staff race events, parties and more
TRANSPORT: Travel initiatives to help you get to work

About the Role

Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards.
Support staff training through plans, manuals, with a hands-on delivery to maintain skill levels and high quality of service.
Assist with outdoor programs, adapt plans based on weather and participate in development of rescue and evacuation processes.
Supervise, support, and guide outdoor hosts, deliver lead daily briefs, monitor performance, and promote a positive team culture.
Oversee day-to-day outdoor operations, manage crowds, and uphold all safety and emergency procedures.
Assist with hiring, onboarding, and creating rosters whilst managing admin tasks and ensure smooth team operations.

About You

Experience in Tourism-based customer service role
Previous Guiding Experience
Excellent communication skills both written and verbal
Previous experience and/ or appropriate level of training in supervising others
Strong communication and conflict resolution skills
Attention to detail in a multitask environment

Thredbo’s Sustainability CommitmentThredbo is dedicated to preserving the alpine environment through various environmental initiatives. As the first Australian snow resort to be certified as a Gold EarthCheck Sustainable Destination for four years running, Thredbo leads the way in sustainable tourism. EarthCheck is a global leader in environmental certification for travel and tourism, and Thredbo's recognition underscores its commitment to a sustainable future.Further InformationApplications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.All applications must have valid working rights or be able to obtain their own visa to work in Australia.At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.

EVT

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