Client Advisor - Vacheron Constantin Melbourne
- Melbourne, VIC
- Permanent
- Full-time
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.KEY RESPONSIBILITIESSales
- Developing strong sales turnover for the Boutique in accordance with the store strategy:
- Meeting the turnover targets set by the Boutique Manager
- Respecting discount policy
- Achieve Key performance indicators defined by the Boutique Manager
- Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriated service
- Advise, convince & ensure that each sales is handled accordingly
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)
- Take care of each case according the Maison's standards
- Follow up on each case and communicate to the Boutique Manager each problem
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
- Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
- Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
- Remain informed on the business through magazines and regular boutique checks of the competitors
- At least 2-3 years' in Retail Sales, preferably in a luxury environment
- Strong Passion for our products and Maison
- Possess strong communication and interpersonal skills
- Strong in English.
- Pleasant Disposition
- Good Team Player
- Performs well under pressure and can multi-task