Retail Claims Opportunities at AIA
- Melbourne, VIC
- Permanent
- Full-time
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The Opportunity:This is an exciting opportunity to join the AIA Claims Team. We have multiple opportunities for Retail Case Managers in IP and TPD, based in Brisbane, Sydney or Melbourne.Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction.To do this successfully you will:
- Managing a portfolio of claims holistically to achieve sustainable, timely outcomes.
- Investigating and resolving disputes.
- Managing your priorities to achieve SLAs
- Preparing all customer communication, including complex information and adverse decision advice.
- Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
- Maintaining quality stakeholder management/relationships
- Customer First Approach
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement