Conference and Events Operations Manager

Australia
Permanent
Full-time

2 months ago

Company DescriptionSofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.Elegantly Chic Venue Spaces:Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.Restaurants, Bars & Events venues:No35 Restaurant: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.Atrium Bar on 35: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.Club Lounge: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.Job DescriptionWe are seeking an experienced and service-focused Conference & Events Operations Manager to join our team. This is an exciting opportunity for a passionate hospitality professional to play a pivotal role in the delivery of exceptional events and tailor made guest experiences.In this hands-on leadership role, you will be responsible for overseeing the setup and servicing of function spaces, ensuring all details align with client specifications and function event orders. You will act as the key point of contact for clients, responding to queries and concerns to guarantee seamless service throughout every event.Key Responsibilities:Supervise all aspects of function room setup and service executionCoordinate equipment hire and manage inventory in accordance with event needsLead and support the events team to deliver an exceptionally high standard of serviceCommunicate effectively with departments to ensure all operational needs are metLiaise with the kitchen to coordinate meal timings and ensure food qualityManage departmental rostering to align with business demands and control labour costsOversee stock ordering and maintain tidy, secure storeroomsMonitor and maintain event equipment, logging issues with EngineeringAssist in other Food & Beverage outlets as neededPrepare accurate billing and post-event accountsConduct regular performance evaluations and support staff developmentForecast staffing requirements and prepare weekly schedulesCollaborate closely with the Conference Sales team to ensure smooth transitions from sales to operationsSupport the Director of Conference & Events in developing promotional strategies to drive market share and repeat businessQualificationsYou are a natural leader with strong attention to detail, exceptional communication skills, and a passion for hospitality. You thrive in fast-paced environments and bring a proactive, solutions-focused approach to every challenge. Your ability to manage events from planning through to execution ensures clients return time and again.Additional InformationBenefits and Perks:Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.We offer our Heartists:

Build a career with the largest hotel group in the Pacific
Central accessible location in Melbourne's CBD
Laundered uniforms
Complimentary hotel stay package for your work anniversary
Worldwide employee and family and friends benefits at Accor Hotels

Accor

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