Customer Service Team Leader pool
Government of Western Australia
- Perth, WA
- $95,782-100,526 per year
- Permanent
- Full-time
Position No: Pool Ref TL
Closing Date: 2025-09-14 4:00 PMJoin Our Team as a Customer Service Team Leader!Are you passionate about developing others? Join our team and drive success!We have 3 permanent full-time vacancies available and 1 fixed-term full time vacancy. However, Part Time arrangements may be considered.About the team/business unitJoin our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.About the roleThe Team Leader roles in the Registration and Customer Service team is crucial for delivering quality and timely information to stakeholders and customers. The Team Leaders are responsible for leading teams of Customer Service Officers and Senior Customer Service Officers across multiple sites and contact channels. These roles involve developing and supporting the team in a fast-paced and challenging environment, acting as a technical referral point, workflow manager, and leader.You play a key role in developing your team by understanding their current capabilities and helping them grow. You set clear expectations, monitor performance, and support their development through feedback, training, and coaching. You encourage your team to seek learning opportunities and take ownership of their development. You lead by focusing on processes and activities within your expertise, embrace diversity, and promote its value. You also foster a healthy workplace that aligns with creating a positive culture.If you would like further information, please contact, Fran Kent on 08 9273 9852 or email (but please don’t send your application here).About LandgateLandgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our . For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment. What does this mean? See our for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact on 13 64 64 for additional resources to support your application.Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.For more information on our agency, our values and employee benefits, visit .Role RequirementsTo be successful in this role, please address the following in your cover letter:
- Proven leadership experience with the ability to lead, develop, and influence technical teams to achieve successful outcomes while fostering a high-performing culture. You will develop your people to understand, appreciate, and embody the importance of personal integrity.
- Capability to lead a team across various channels, ensuring seamless operations and communication.
- Strong ability to work collaboratively in a shared leadership environment, promoting teamwork and cooperation.
- You can report and analyse data to inform and provide senior leaders with direction and recommendations that support performance and process improvement.
- Proven ability to handle high-pressure situations and balance multiple competing priorities, all while maintaining a strong focus on effective customer service.
- Submitting a Comprehensive CV outlining your experience and key achievements relative to the position.
- A covering letter of no more than two pages addressing the criteria outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.