Service Manager
- Hindmarsh, SA
- $120,000-140,000 per year
- Permanent
- Full-time
- Significant experience in customer service or logistics management within a similar environment, with B2B account management experience.
- A minimum of 5 years’ experience leading large, diverse teams with a hands-on leadership style.
- A strong track record of working in partnership with other departments to deliver outstanding customer satisfaction at branch or site level.
- Ensure all products are delivered on time and to the highest quality standard, every day.
- Plan, direct, monitor and control daily service runs using modern service technologies and communication tools.
- Manage route allocations, delivery planning, and feedback loops in collaboration with supervisors (SAMs & SDSs).
- Review performance data regularly to maintain efficiency and meet service targets.
- Own the customer journey across key accounts, ensuring every interaction reflects service excellence.
- Manage client relationships, address issues promptly, and turn feedback into action with the Production team.
- Support account renewals, major client rollouts, and initiatives that improve NPS, reduce churn, and enhance delivery quality.
- Lead, coach and develop a national service team including Service Delivery Professionals (SDPs), Coordinators (SDCs), and Service Account Managers.
- Manage recruitment, onboarding, training, and provide regular performance feedback.
- Create a high-performance, safety-first culture built on accountability, inclusion, and continuous improvement.
- Oversee third-party contractors to ensure compliance with WHS, operational, and legal requirements.
- Manage contracts, supplier negotiations, and performance reviews, working closely with Legal and Finance as required.
- Develop and manage departmental budgets and conduct monthly P&L reviews.
- Drive cost efficiency initiatives to support profitability.
- Monitor upselling activities, sales campaigns, and re-sign performance across the service team.
- Ensure all vehicles, tools, and service operations meet legislative and WHS standards.
- Lead the implementation of 5S and LEAN methodologies across the service function.
- Champion best-practice housekeeping, compliance, and service governance standards across all areas
- A strong people leader with 5+ years in a service, logistics, or operations management role (ideally within manufacturing, 3PL or industrial services).
- Skilled in leading multi-layered teams and balancing operational detail with strategic direction.
- Confident engaging directly with customers — a relationship builder who knows what great account management looks like.
- Service-driven, but commercially savvy — you understand how to align service quality with business targets.
- Organised, analytical and outcomes-focused — you work smart, lead with intent, and always have a plan.
- Tech and data-literate — experienced using service platforms, route planning systems, and Excel for reporting.
- Safety-minded and process-driven — a leader who thrives in structured environments.
- Tertiary qualification in Business or similar preferred.
- Must hold a current Driver’s Licence.
- A competitive salary package: $120K–$140K + Super + Bonus + Company Car.
- A leadership role with autonomy and national influence.
- A business that backs continuous improvement, invests in its people, and is proud of its product.
- Flexibility with a 7:30am start and a clear, supportive structure.
- On-site, full-time role — 5 days per week in a modern South Australian facility.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )From the blogBy Karla Illingworth • February 13, 2025Workplace safety is a shared responsibility. Learn how Chandler Macleod collaborates with employees and clients to build a safer work environment through communication, empowerment, and strong partnerships.By Karla Illingworth • February 13, 2025Discover why safety messaging is a shared responsibility in the workplace. Learn how clear communication and proactive reporting create a safer environment for everyone.By Karla Illingworth • February 12, 2025At Chandler Macleod, safety is everyone's responsibility. Whether you're an employee, contractor, or labour hire, your role directly impacts workplace safety - not just for yourself, but for those around you. This blog will explore: Why understanding your role is essential for safety The importance of reporting any changes in your role How we all contribute to a strong safety culture Remember, we are all Safety Leaders! The Foundation: Understanding YOUR Role Your role is more than just your tasks—it’s about how your work connects to the safety of your team and the overall workplace. Some connections are obvious, while others are less visible. By recognising these links, we can actively contribute to a safer work environment and reinforce our commitment to quality and safety. The Pillars: How You Perform Your Role Matters Safe work practices are designed to protect you and those around you. Following established procedures minimises risks and enhances productivity. If you have suggestions for improving safety measures, speak up! Thoughtful work design creates a more efficient and secure workplace for everyone. The Change: New Role, New Responsibilities If your role changes—whether through new duties, a different project, or a shift in team structure you must inform Chandler Macleod immediately. We assess job risks and ensure you're paid correctly based on your assigned role. Any changes must be communicated so we can keep safety protocols up to date and ensure your well-being. Talking openly about safety—whether in meetings, training sessions, or daily conversations—helps strengthen our collective safety culture. Empowering Our People Every worker has the power to make the workplace safer. If you see a risk or experience a role change affecting safety, you must report it. Taking action early prevents hazards from turning into incidents. As Safety Leaders, we look out for each other and foster a culture where everyone feels empowered to speak up. Understanding your role, communicating changes, and embracing our shared responsibility for safety are key to maintaining a safe workplace. By staying informed, engaging in safety discussions, and supporting one another, we can build a culture of safety together. Always remember: We are all Safety Leaders!By Kimberley Dawson • January 16, 2025Discover how RGF Staffing ANZ, including Chandler Macleod, achieved Platinum status on the EcoVadis Sustainability Scorecard, placing us in the top 1% of companies globally. Learn what this milestone means for our sustainability journey and commitment to responsible business practices.We're an Award Winning Recruitment Agency2025 Winner Excellence in Safety CultureRCSA Awards2024 Platinum Sustainability RatingEcovadis2024 Social Enterprise CertificationSocial Traders2024 Client Service of the Year FinalistAPSCo Awards2024 Compliance Team of the Year FinalistAPSCo Awards2024 RPO of the Year FinalistAPSCo AwardsPart of RGF Staffing ANZ, Chandler Macleod, We Get People.sRecruitment ServicesIndustriesChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.© Chandler Macleod 2025 All rights reservedSite Configuration::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message