Travel Security and Insurance Specialist

• Provide technical guidance and respond to internal queries regarding program employee health and travel insurance coverage.
• Ensure all departments and Programs understand their insurance needs and facilitate appropriate coverage adjustments as necessary.
• Liaise with insurance brokers to coordinate the negotiation terms and ensure comprehensive coverage, taking into account local regulatory compliance requirements across various Asia Pacific countries.
• Develop and maintain strong broker relationships and stay informed on market trends.
• Coordinate the annual insurance renewals process, including gathering necessary information, preparing documentation, and ensuring timely negotiation and renewals.
• Analyse renewal proposals and advise senior management on coverage and cost-effectiveness, seeking out best value for money options.
• Collaborate with the Risk Management team to identify and assess risks and ensure they are adequately covered by insurance policies for program health and travel policies.
• Develop strategies to mitigate risks through insurance solutions.
• Maintain accurate and up-to-date insurance records and documentation.
• Prepare regular reports on insurance activities, renewals, claims, and coverage status for management review.
• Analyse insurance data to identify trends and areas for improvement, and develop tools or update policies to support continuous improvement initiatives.

• Act as the key contact for Abt Australia and UK for International SOS membership management, including service updates, renewal periods, and regular reporting.
• Lead on the resolution of complaints received from program staff, influencing International SOS to uphold service level agreements and obligations.
• Support travellers in accessing the International SOS Assistance App and related solutions.
• Regularly monitor the International SOS Travel Tracker to remove duplicates, ensure accurate contact details, and prevent traveller drop-off.
• Maintain an accurate list of authorised approvers and ensure correct report distribution and manager view access.
• Prepare and present reports on membership utilisation, service performance and other trends to internal stakeholders (Program Delivery team, Senior Leadership Team, Program Teams)

• Serve as custodian of the Adaptive Mobilisation and International Travel framework, including the Adaptive Mobilisation and Travel Procedure and LGBTIQ+ Safe Mobilisation and International Travel Policy.
• Liaise with the Abt Global Security Office regarding new travel destinations and manage the approved country list within the control strategy.
• Provide strategic advice to Program Teams on travel risk management and risk acknowledgement processes.

• Coordinate with the Global Security Office and Program Safety and Security Managers or focal points on travel-related safety and security concerns, ensuring compliance with Abt Security protocols and Government of Australia travel and security advice (Smart Traveller).
• Influence internal and external stakeholders to adopt best practices in travel safety and contribute to continuous improvement of safety frameworks.

• Bachelor's Degree + Five years of relevant experience, or Master's Degree + Three years of relevant experience
• 5-10 years' experience in insurance coordination or travel risk management, preferably within a multinational or development sector organisation.
• Strong understanding of insurance principles and travel safety frameworks, including business travel, expatriate coverage, and local medical insurance.
• Proven ability to manage external relationships, particularly with service providers such as International SOS and insurance brokers, including membership oversight, reporting, and issue resolution.
• Experience in coordinating travel safety and risk mitigation strategies, including familiarity with travel tracking systems and global security protocols.
• Excellent communication and stakeholder engagement skills, with the ability to liaise effectively across internal teams (e.g. Program Delivery, Global Security Office) and external partners.
• High level of organisational and analytical skills, including the ability to manage multiple priorities, maintain accurate records, and produce reports for senior management.
• Knowledge of regulatory requirements across Asia Pacific jurisdictions relevant to insurance and international travel.
• Commitment to diversity, integrity, and excellence, and ability to apply these in a cross-cultural and inclusive work environment

Abt Associates