Customer Service Representative

Melbourne, VIC
$70,000 per year
Permanent
Full-time

1 month ago

EARN $70,000 per annum + Super + Annual Performance BonusJoin a Respected National Leader in Transport Based in BalwynProfessional Growth Opportunities | Modern, Dynamic WorkplaceWhat's In It For You?

Established Team Culture – Join a stable, long-standing team that values collaboration and professional excellence
Professional Growth – Ongoing structured training and development to support your career progression
Dynamic Workplace – Diverse and fast-paced responsibilities to keep your workday engaging
Prime Location – Enjoy working in Balwyn, with nearby cafés, shops, and free onsite parking
Attractive Package – Earn $70,000 per annum + Super + Annual Performance Bonus
Weekly Perks – Regular Friday lunches and a vibrant, social office environment
Modern Office – Operate in a newly renovated, well-equipped workspace

About The CompanyOur client is a nationally recognised provider of transport and freight services, celebrated for delivering reliable logistics solutions across Australia. With a strong operational foundation and commitment to service excellence, their Balwyn office is a dynamic hub where collaboration, consistency, and professional development take centre stage. Long-standing team members thrive in a supportive environment designed for growth and success.About The OpportunityThis full-time, in-office position presents a unique opportunity for a driven and client-focused transport professional to contribute to a thriving organisation. As a key liaison between clients, partners, and internal teams, you will deliver high-quality service and operational coordination across multiple platforms.Reporting directly to the Operations Manager, your responsibilities will include:

Responding to enquiries from customers and logistics partners via phone and email
Coordinating communications between internal teams and external stakeholders
Resolving delivery issues with speed and a proactive, solution-focused approach
Maintaining and updating delivery records using Excel and Google Sheets
Preparing accurate freight quotes and pricing documentation
Overseeing delivery tracking and status follow-ups

About YouThe ideal candidate will bring:

Previous experience in the transport industry (preferred but not essential)
Strong computer skills, particularly with Excel and Google Sheets
A team-oriented mindset with a commitment to client satisfaction
The ability to thrive in a fast-paced, multifaceted environment
Exceptional communication skills, both written and verbal
Confidence working with numbers and freight costings

Apply today and don't miss your chance to accelerate your transport career with a company that values your growth, contribution, and future.Apply NowAllows you to pre-fill the application using your SEEK profile information and resumé

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