Specialist, Product Management

Australia
Permanent
Full-time

1 month ago

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySpecialist, Product ManagementOverviewThe Mastercard Prepaid Management Services (MPMS) Account Management team maintains and grows Prepaid sales and distribution relationships within Australia and New Zealand markets.We are a dynamic Account Management team that prides itself on building relationships with our customers through service excellence, sales growth strategies and implementation of strategic initiativesAs a Product Management Specialist, you will be responsible for supporting the tactical and strategic Prepaid relationship for the airline sector.The Role

Work with the relationship team responsible for sales & revenue growth opportunities
Lead and contribute to client facing regular meeting cadence
Liaise with internal stakeholders and client’s marketing team for end-to-end marketing campaign management
Provide escalation support for client complaints and customer issues
Work closely with our internal technical & engineering teams to resolve technical issues
Prepare client reporting per agreed contractual cadence
Research, analyse, and summarise customer data and create relevant reports, including trends an insights
Undertake competitor intel activities to drive product development opportunities
Develop knowledge of wider Mastercard products and services
Provide support to Project Manager during project implementations
Asks meaningful and appropriate questions to understand and translate requirements into desired functionality
Demonstrate ability to document basic business problems encountered on a day-to-day basis in a simple format
Demonstrate basic understanding of own local market, payments industry and keeps self up-to-date on latest occurrences
Takes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
Shows constant interest in learning while gaining greater depth of knowledge within one’s own subject matter area
Monitors and reports on metrics, research and surveys
Owns and manages product documentation ensuring they are clear and easily consumable by cross-functional and management teams
Exhibits effective oral, written and non-verbal communications and delivers high quality work
Identifies issues that will keep the product set from developing and delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize customer issues
Interprets and understands client contractual service obligations
Maintains joint operational procedure documents with the client

All About You

3+ years of Account Management / Sales Support / Sales Administration experience
Experience in financial services/with a Financial Institution a bonus
Proficient in Microsoft Excel, including Pivot Tables and VLookup
Excellent analytical skills with track record of translating data into compelling insights
Proven project management experience, problem solving and planning skills, with a demonstrated record of success managing multiple projects with internal and external partners
Proven ability to coordinate multi-functional teams and to lead and drive as a subject matter expert
Proven leadership skills and ability to work independently
Proven ability to execute and deliver on target against established objectives
Hybrid working arrangements

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard

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