Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.The RolePARKROYAL Melbourne Airport is looking to appoint an experienced Assistant Night Manager to join our friendly, fast paced Front Office team. This is a role which provides hands on support within our Front Office team. The Assistant Night Manager overseas front office operations, assist with the check-in, check-out process and ensures our guest satisfaction .You will be responsible for:Ensuring the safety and security of the hotel overnightHelp manage the night teamCreating an efficient and friendly guest experienceBe a point of contact for all guest needsPromote hotel facilities and associated loyalty programsAccurately maintaining detailed guest reservationsTalent ProfileIdeally you will have:Experience with Opera pmsPrevious experience in Night AuditA passion for the hospitality industry & have an eye for detailA customer service focus and enjoy working in a team environmentFlexible availability, including early mornings, evenings and weekends
