GM Service Delivery, Housing and Homelessness

Brisbane, QLD
Permanent
Full-time

6 hours ago

As the General Manager, Service Delivery you will be responsible for the strategic management and delivery of a range of housing and homelessness services as part of the implementation of the Queensland Housing Strategy 2017-2027. The role will lead the end-to-end transformation of the service delivery system in Housing and Homelessness to position housing services to be responsive to community and government expectations. This includes identifying and actioning opportunities for improvement and innovation in person-centred human service planning, design and delivery across the service delivery network while ensuring continuity of business services.You will have strategic oversight of the frontline delivery of housing assistance and support services, which are currently delivered through four service delivery regions and over 20 geographically dispersed Housing Service Centres across Queensland.You will oversee operational partnerships and contracts with registered housing and homelessness assistance providers. A key focus of the role will be shaping Housing Service Centre capability to deliver a sustainable and person-centred operating model. You will ensure the implementation of new products and services while driving collaboration across the service system to ensure all investments across the housing and homelessness continuum are reaching the community.As a strategic member of the Housing and Homelessness Services leadership team, you will work collaboratively to drive an operating approach and culture that supports the transformation of the housing service system. This transformation will deliver responsive, proactive services that integrate all elements of housing strategy, policy, program design, development, and delivery.Specific responsibilities include:
In this role, you will lead the transformation of frontline housing and homelessness service delivery by developing strategies to ensure continuous improvement and consistency across all service centres. You will establish and manage frameworks for contracts and service level agreements to enhance accountability and performance of registered housing service providers and Housing Service Centres. A key focus will be driving the development of strategic initiatives that empower Housing Service Centres and registered housing providers to innovate and deliver tailored local solutions.You will build strong partnerships with registered housing service providers and the community sector will be essential to achieving the objectives of the Housing Strategy. You will also facilitate and coordinate the transition, merger, or exit of funded housing providers, ensuring continuity of service delivery throughout these processes.You will promote a culture of high performance, continuous improvement, and innovation within the department will be a critical aspect of the role, ensuring alignment with organisational values and goals. You will lead the review, renewal, and negotiation of contracts with existing housing service providers to ensure alignment with strategic priorities and the delivery of effective outcomes.All strategies, solutions, and decisions will be evidence-based and research-driven to ensure they are appropriate and impactful. You will develop and integrate consistent practices and housing assistance outcomes across four regional zones, ensuring equitable service delivery for all Queenslanders. Additionally, you will provide high-quality, strategic advice to the Minister, Director-General, Deputy Director-General, and senior executives on housing and homelessness services delivery and operational contract management.You will play a pivotal role in shaping sector behaviours by shifting the focus of housing and homelessness services from outputs to outcomes, embedding a strong human services delivery ethos across the sector.About The Department of Housing and Public Works
As a valued employee in the Department of Housing and Public Works, you will play a vital role in delivering a range of services that make a real difference to the lives of Queenslanders. This includes supporting the Queensland Government’s vision for a fair and sustainable housing system and supporting Queensland’s construction sector in building government infrastructure projects in the lead-up to Brisbane 2032, and empowering young Queenslanders for a bright future.What we are looking for
The essential requirements for this role are:

Extensive experience across the public, private, and/or not-for-profit sector, with a strong background in strategy and policy across agencies.
A record of success as a leader in a large and complex organisation, with extensive experience across the public, private, and/or not-for-profit sector.
A proven track record as an agent of change in challenging environments and in fostering a confident and capable workforce.

Applications, including your resume and a one-page synopsis of how your experience, abilities and knowledge are relevant to this role should be submitted to dhpw@orchardtalent.com.au.General inquiries to Adam Dent, Partner at the Orchard Talent Group by email at dhpw@orchardtalent.com.au or by phone on 07 3077 5166Applications close: Midnight 23 September 2025.The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.APPLY NOWInterested in this job?Save JobConsultant Name: Consultant Email: Social AccountsShare this jobCreate AlertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )For general enquiries please contact:If you would like to be kept up to date with everything Orchard Talent Group please join up to our mailing list.

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