Product Design Chapter Lead
Commonwealth Bank of Australia
- Sydney, NSW
- Permanent
- Full-time
Join CommSec’s Digital and Customer Experience Chapter Area as our foundational Product Design Chapter Lead, working alongside a talented team of Product and UI designers to reimagine how millions of Australians access and experience investing.This is a rare opportunity to shape a new design chapter from the ground up—growing an exceptional team, forging a creative culture, and setting the standards for design craft across CommSec’s digital experiences. If you’re passionate about leading designers, making a real impact at scale, and rolling up your sleeves to champion user-centred product design, we’d love to hear from you.A note from your future Chapter Area Design Lead
I’m genuinely excited about the direction we’re taking at CommSec. While we’ve already accomplished a lot, there’s so much more possibility ahead and we can only get there with passionate leaders like you.If you care about creating meaningful experiences and want your work to help Australians grow and manage their wealth, I hope you’ll consider joining our team. I can’t wait to meet the next creative mind who’s ready to shape this journey with us!See yourself in our teamWe're looking for an exceptional leader to build and lead CommSec’s Product Design chapter (currently four designers). This is a hands-on and strategic leadership role, responsible for two key outcomes:1 - Defining the chapter culture, processes, and responsibilities2 - Actively contributing as a product designer within one of our multidisciplinary squads.Key responsibilitiesDefine and Lead the Product Design Chapter
- Establish and evolve the chapter's mission, operating rhythm, and best practices
- Set tangible goals for craft, culture, and career progression
- Champion the Product Designer role across CommSec, working with cross-functional partners to clarify remits and embed design in the development lifecycle
- Coach, Develop, and Retain Talent
- Provide regular, actionable feedback to promote continuous growth and technical excellence
- Create an inclusive, supportive environment where designers can do their best work
- Build a strong team identity and foster collaboration across designers and squads
- Be a hands-on member of a product squad, delivering high-quality design work that solves real user problems
- Facilitate design thinking, usability testing, and iterative improvements
- Advocate for our customers at every step—from strategy, discovery to delivery
- Build effective partnerships with CX, Product, Engineering, Data, and other teams.
- Clearly communicate the value and impact of design to senior stakeholders and influence product strategy.
- Lead design critiques, reviews, and share-outs.
- Identify skill gaps and champion targeted upskilling and professional development opportunities.
- 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams.
- Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
- Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
- Excellent interaction and UI design skills, with an eye for detail and craft.
- Experience designing for complex systems, services, or platforms, not just isolated features.
- Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
- Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
- Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
- Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
- A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.