Enterprise Support Specialist
Canva
- Sydney, NSW
- Permanent
- Full-time
- Provide exceptional support to Enterprise Admins, managing and resolving support tickets with expertise.
- Schedule and conduct calls for prompt issue resolution, prioritizing customer satisfaction.
- Collaborate with Sales and Success teams, offering them direct support.
- Master Canva-specific tools and functions, staying ahead in Single Sign-on, Brand Kit, Content Management, and more.
- Be available during local business hours to support our strategic customers.
- Communicate regularly with regional teams for enhanced customer service.
- Got those top-notch communication skills? You'll fit right in as we prioritize clear and empathetic communication with our customers and amongst our team.
- Are you an expert puzzle solver? Great! We often encounter complex customer problems that require creative and efficient solutions.
- Our environment is fast-paced. If you're someone ready to adapt on the fly when changes or new demands pop up, you're just what we're looking for.
- We are all about the customer. If you've got a mindset focused on understanding and exceeding customer expectations, you'll be a perfect addition to our team.
- We're not just colleagues; we're a team. We'd love to welcome you aboard if you're ready to contribute to a healthy team dynamic.
- Ready to take the initiative? We can't wait to see your inner self-starter shine through as you complete tasks with minimal supervision.
- You'll thrive here if you are an ace at wearing multiple hats and prioritizing on the go. Our environment often requires the efficient management of various tasks at once.
- Eager to learn and grow? Perfect! We believe that continuous learning accelerates individual development and fuels our collective success. Be ready to upgrade your skills and stay updated with the latest in our products and services - we'll support you all the way!
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally