Global VP, Customer Success

• Enjoy a weekly pay run – TGI Thursday’s
• Celebrate at our half yearly team events
• Do meaningful work and collaborate with the best

• Champion major global accounts as the executive sponsor, ensuring exceptional delivery, trusted partnerships, and strong revenue growth.
• Build influential relationships with senior stakeholders, uncovering opportunities and driving high-impact cross-sell and upsell wins.
• Lead strategic planning, forecasting, and project execution across multiple markets and time zones.

• Inspire, mentor, and empower a high-performing global team to deliver innovation, value, and excellence every time.
• Set the bar high with clear standards for client satisfaction, delivery performance, and commercial success.

• Partner with the CCO and executive leadership to shape a future-focused global client services strategy.
• Be the voice of the client — transforming insights into bold, competitive solutions.

• Safeguard profitability and account health through strong contract management, compliance, and commercial discipline.
• Resolve escalations decisively, protecting partnerships and long-term value.

• Operate seamlessly across cultures, regulations, and markets worldwide.
• Travel internationally to connect with senior clients, strengthen relationships, and drive results on the ground.

• 5+ years’ progressive leadership experience in client services, customer success, or account management—ideally in BPO, CX, SaaS, or technology-led services.
• Ready to make your mark on a growing global business and step into a role with visibility, influence, and impact.
• Willing to own the end-to-end client lifecycle across commercial and contractual items, including onboarding, renewals, retention strategies, and growth – ensuring seamless delivery and proactive engagement across all client touchpoints.
• A relentless drive for growth, accountability and continuous improvement.
• Strong time management skills and adaptability across global time zones and operational rhythms.
• Proven ability to lead with influence, balancing strategic thinking with executional rigour.
• Proven track record of growing strategic accounts, project management and managing senior/executive relationships across multiple geographies.
• Commercially savvy, with strong skills in contract management, revenue expansion, and creating long-term value.
• An exceptional communicator and negotiator, able to connect, influence, and inspire at every level.
• Hunger for career progression and ownership in a high-performance environment, and willing to step up into a global leadership position.
• Meticulous attention to detail, ensuring accuracy, consistency, and quality across complex, multi-market client engagements and high-value commercial agreements.

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

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