QLD & NSW Retail Operations Manager

• Provide retail and merchandising support across multi-site retail and tavern/bar departments.
• Key stakeholder engagement across internal Supply Chain team.
• Lead retail initiatives and project planning.
• Develop and train staff in retail operations, POS systems, and stock ordering.
• Align retail offerings with client expectations and contractual obligations.
• Implement and monitor retail standards, pricing strategies, and merchandising requirements.
• Analyse staffing efficiencies and optimise resource allocation.
• Conduct regular village visits and support refurbishments and new installations.
• Maintain required licences and support mobilisation efforts.
• Oversee monthly POS reporting and data integrity.
• Support invoicing processes and financial reporting.

• Certificate II (or higher) in Retail Services/Management.
• Certificate-level qualification in Hospitality or Business (desirable).

• Relevant retail operations / management experience within large grocery sector, petrol and convenience multi-site operations, or franchise environments.
• High-volume hospitality or accommodation operations experience is also highly regarded.
• Proficiency in retail stock inventory systems, POS.
• Strong understanding of retail systems and change management.
• Experience in training and leadership.
• Key stakeholder engagement experience.

• Positive, solutions-focused mindset.
• Strong analytical skills for trend and data analysis.
• Excellent communication and collaboration abilities.
• Effective organisational and project management skills.
• Proficiency in Microsoft Office and retail POS systems.
• Strong problem-solving, decision-making, and troubleshooting capabilities.
• Results-driven with high resilience.

• To be the 'go to' person for all things retail
• To communicate effectively with Civeo's Operations team, making them aware of all changes occurring within retail such as; new product updates; deleted lines; promotional activities; changes in suppliers; and process.
• To provide retail support to village management, assist Village Management teams in managing their retail operations more effectively.
• Provide retail staff training in the following areas; ordering; receiving (invoicing); coffee making; bar beverage service; quality control; safety; stock control; cash handling; customer service; systems; TAB operations, cellar operations and selling techniques.
• Implement a training program covering all aspects of Civeo's retail operation and ensure all staff training is kept up to date
• Work in shop and/or bar as required; bar, shop or cafe.
• To effectively communicate any changes or updates to work instructions, rosters or policies.
• Train all new starters working in retail roles
• To always apply safe work practices to contribute to the safety culture at Civeo.

• To assist with any new system, processes or initiative being implemented in to the business.
• Ensure retail outlets are clean and tidy at all times, shelves full, price tickets visible and relevant promotional material is displayed.
• Ensure all customer feedback is reported to Village Manager and GM Operations Support immediately

• Ensure Civeo complies with all legal compliances including but not limited to:
• Australian Health department
• Tobacco (Retailers)
• WA and QLD Liquor Licensing requirements (Liquor Act).
• To provide support in Civeo maintaining existing quality standards (currently AS/NZS 4801, OHSAS 18001, ISO 9001, ISO 22000 and HACCP).
• Conduct Store and Hub Bar audits reporting all findings to Village Management and GM Operations Support.
• Ensuring all retail outlets have their monthly promotional material on display and in line with Civeo's Retail monthly promotional schedule.
• Retail supplier issues - Note: all supplier issues are to be loaded into Myosh
• Ensure all supplier related C.A.R.s are actioned
• Ensure product stock rotation is being adhered to within all retail outlets
• Undergo bi-annual product review, make recommendations of new lines or services
• Assist staff and management with merchandising
• Ensure all retail equipment is maintained, work with AFM to implement a preventative maintenance schedule
• To adapt to change and work on principal of continuous improvement in all operational processes.
• To provide administrative support for the implementation, and provide ongoing support of, all operational systems, in particular kitchen and retail systems and SharePoint.
• Provide support where needed assisting with the implementation new procedures, work instructions, retail initiatives and new supplier contract changes.
• Chair weekly retail operations meetings
• Review and distribute weekly Retail results report to Village Management teams.
• To provide hands on support to retail outlets
• To ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.
• To follow Standard Operating Procedures in all relevant areas of Operations and to contribute ideas for improving processes and procedures.

• Provide a weekly report on each outlet's performance,
• Conduct full stock-take of all Bowen Basin retail outlets every three months, and all NSW and WA outlets every 6 months.
• Thoroughly investigate all variances and report on findings to Village Manager and GM Operations Support
• At month end, review each outlets' EOD banking report and compare to Simphony and Materials Control report, report on variances.
• To assist with the compiling of monthly retail operation reports.
• To follow all financial policies, procedures and processes ensuring the highest standards of ethics are followed.
• To monitor and maintain stock control and POS systems, ensuring each villages' Materials Control system is kept up to date.
• Communicate all product price changes to villages.
• Undertake a bi-annual price comparison of top selling product lines against retailers within regions where our villages are located. Report findings to GM Operations Support
• Work with AP to match retail invoices between JDE and Micros at month end

• Must be self- starter who can work unsupervised
• Must have an eye for detail
• Must have staff develop/training experience

• Diploma in Business Management related subject (or at least 5 years' experience in a retail management role).
• Hold current:
• Qld Driver's Licence
• Forklift Licence (Preferable)
• RMLV certificate
• RSG certificate
• RSA certificate

• Excellent knowledge of Microsoft software packages including Word, Excel and PowerPoint is necessary.
• Experience in retail stock-control and POS (preferably Micros Materials Control)
• Experience with financial reporting

• Strong interpersonal and verbal communication skills along with a high standard of personal discretion and confidentiality
• Forklift Licence (Preferable)
• Operate POS/till (Micros Simphony)
• Stock control - troubleshooting
• Operate Eftpos
• Mathematically minded
• Staff development experience

• Meets all team deadlines and responsibilities
• Listens to others and values opinions
• Helps team leader to meet goals
• Welcomes newcomers and promotes a team atmosphere.
• Seeks win-win relationships

• Builds customer confidence
• Is committed to increasing customer satisfaction
• Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met
• Solicits opinions and ideas from customers
• Responds to internal customers

• Sets specific requirements for all requests
• Meets commitments and delivers solid results against expectations
• Looks for ways to improve

• Meets commitments, works independently, and accepts accountability.
• Handles change, sets personal standards, and stays focused under pressure.
• Meets attendance and punctuality requirements
• Steps up when asked

• Plans workload to ensure timely completion of tasks.
• Assists staff with time management when appropriate
• Good attendance/starts work on time
• Can recognize priorities and reorganize work tasks accordingly
• Uses available organizing tools to plan work
• Anticipates possible slow points in planning timelines
• Maintains an organized work space that permits rearranging of work files.
• Proposes timeline and benchmarks for new work assignments and modifies as needed

Civeo