Team Leader

Mission Australia

  • Perth, WA
  • Permanent
  • Full-time
  • 17 days ago
  • $103,172+ super + NFP salary packaging benefits
  • Permanent Full Time Contract
  • Location: Boorloo (East Perth) WA 6004
  • Make a meaningful difference to the lives of Australians in need
Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more and .Your OpportunityEast Perth Common Ground is a brand-new, on-site service that will offer 112 self-contained apartments with communal areas and on-site support, providing permanent, supportive housing for adults experiencing homelessness, rough sleeping or low income. Developed with input from community housing organisations, Aboriginal Community Controlled Organisations (ACCOs), and people with lived experience of homelessness – and delivered in partnership with Nyoongar Outreach Services (NOS) – this service brings together trusted providers to offer life-changing, culturally informed support tailored to the needs of its tenants.This is an on-site position in a 24/7 residential setting, where you will play a vital leadership role in establishing and delivering high-quality tenant support services from the ground up. As Team Leader, working under the general direction of senior leaders you will support clients, guide employees, and ensure consistent service delivery in line with Mission Australia’s values and program goals. You will be the first point of contact for resolving client-related issues, providing expert advice, and maintaining a safe, supportive environment for both tenants and staff. With a proven ability to lead with empathy, integrity, and accountability, you will help cultivate a culture of trust and respect.Participation in an on-call roster is required every four to six weeks.Your Key Responsibilities
  • Lead, motivate, and coach the team to deliver high-quality, client-centred services nurturing a high-performing, collaborative, and client-focused team environment.
  • Provide direct supervision, guidance, and performance management for case management staff.
  • Manage a caseload while supporting staff with complex casework and risk planning.
  • Coordinate intake, assessment, and case management processes to ensure consistent service standards.
  • Build and maintain strong relationships with partner agencies, community housing provider managing the property, and community stakeholders.
  • Oversee service operations, including shift/roster management, reporting, and compliance with program guidelines.
  • Contribute to continuous quality improvement by reviewing and enhancing service delivery practices.
  • Provide on-call support on a rotational basis.
Requirements for Success
  • Relevant degree in community services, social work, or related field; or equivalent qualifications/experience.
  • Minimum 3 years’ leadership experience in multidisciplinary teams within residential, housing, AOD, mental health, or similar community service settings, including supervision, performance support, and conflict resolution.
  • Skilled in mentoring and motivating staff, with a focus on professional growth and team cohesion.
  • Demonstrated expertise in person-centred case management, assessment, and support planning for vulnerable people.
  • Experience engaging with Aboriginal and Torres Strait Islander peoples and communities in a culturally responsive way.
  • Deep understanding and proven ability to work effectively with people experiencing AOD issues, mental health challenges, family and domestic violence, homelessness, and complex behaviours.
  • Strong organisational, administrative, and case management skills, including maintaining accurate client records.
  • Ability to remain calm under pressure, hold strong professional boundaries, and manage competing priorities.
  • Experience engaging with diverse stakeholders and managing expectations in a high-demand environment.
  • Therapeutic Crisis Intervention (TCI) Certificate or willingness to obtain.
  • First Aid and CPR Certification.
  • Current and Full driver licence with no restrictions.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
  • Rewarding work – every day you know you’re making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via
) * Free external, confidential counselling and access to
. * Volunteering opportunities
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Our CultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us atHow To ApplyTo be considered for this opportunity, click ‘apply’ and send your application today!As a committed employer, we will respond to your application.Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you

Mission Australia