Club Supervisor/ Relief Duty Manager

Mona Vale, NSW
Permanent
Full-time

2 months ago

Pittwater RSL Club - Serving Our Community, Enhancing Your LifestyleAbout the Role:Pittwater RSL Club has an exciting opportunity for a Supervisor looking to take the next step within the organisation. This role is ideally suited to a dynamic individual with exceptional knowledge of the Club’s operations and the ability to lead and drive individuals and customer service. The position requires the successful applicant to always act as a role model and present as an ambassador for the Club. As a Supervisor at Pittwater RSL, you'll be a key player in delivering outstanding service and ensuring smooth day-to-day operations across our food & beverage, gaming, and frontline service areas. You'll lead by example, support the team, and help create a welcoming environment for all our members and guests. If you are ready for the next chapter in your career, this is the role for you!We're Looking For Someone Who:

Has previous experience in hospitality (bar, bistro, gaming, or café)
Is passionate about customer service and teamwork
Wants to grow into a leadership role
Is reliable, proactive, and approachable
Holds RSA and RCG certifications

What You’ll Do:

Support the Duty Manager in leading shifts and supervising staff
Ensure high standards of service and cleanliness
Handle customer queries and resolve minor issues with confidence
Mentor junior staff and promote a positive workplace culture
Ensure compliance with Club policies and regulatory requirements
Ensure that all staff within the delegation group have a clear understanding of your expectations and are trained to work in the areas they are rostered
Maintain a presence on the floor, ensure staff are ready for “show time”, conducting regular walk throughs ensuring staff behaviour is aligned with the Clubs values
Assisting during service times, supporting, and directing staff where necessary
Monitor operations, ensure staff are adhering to Club procedures and legislative requirements
Working with the general team you will lead, provide direction to ensure customer service levels and cleanliness are maintained
Provide staff with support and direction to ensure high levels of customer service and cleanliness are always maintained
Maintain procedures for members and visitors inappropriate conduct within the Club, keeping senior management informed of significant issues, preparation of shift/incident reports and recommendations as deemed appropriate

What We Offer:

A supportive team environment and opportunities for career development
On-the-job training and mentoring from experienced leaders
Staff discounts, meals, and uniform
Flexible rostering and a great work-life balance
The chance to be part of a respected community-focused club

Applicants may be required to work various shifts including weekends, days, nights and public holidays. Remuneration will be commensurate with experience and the appropriate level of the Registered and Licensed Club Award 2010.Applications close Friday 11th August, 2025

Pittwater RSL

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