Customer Service Manager / Duty Manager - Harbord Diggers

Harbord, NSW
Permanent
Full-time

21 hours ago

ABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.ABOUT THE ROLEWe are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club, located in Freshwater, NSW!As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team.More specifically, your duties will include but are not limited to:

Venue management including guest experience, appearance, security, professional leadership
Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards
Talent management and succession planning
Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
Coordination of rosters ensuring operational needs are met
Ensure continuous improvement of our service delivery
Attend and manage customer complaints and issues
Organisation of workflow
Supervision of employees including training and development as well as oversee and manage the employee performance life cycle
Completion of accurate Risk Manager reporting

ABOUT YOUTo be successful for this role, you should have the following:

Previous experience leading daily operations within a similar role in the Hospitality Industry
Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain
Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
Strong leadership skills that encourage a supportive work environment
Passion for delivering exceptional guest experiences
Exceptional people management, relationship building, and verbal & written communication skills
Computer literacy
Great conflict resolution abilities
Availability to work a flexible roster, including days, nights and weekends

OUR BENEFITS

Supportive and inclusive team and culture
Free onsite parking
Ongoing learning and development opportunities
Uniforms provided
Discounted gym membership

WHY MOUNTIES?We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.GROUP WINNER OF:

Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2023

If you're looking at taking your career to the next level, apply today and don't miss out on this exciting opportunity.

Mounties Group

Apply Now