Customer Service Manager

• Based in Sydney's vibrant CBD, our dentistry company is known for delivering exceptional patient care and services.
• We value professionalism, empathy, and innovation and strive to create a welcoming experience for all our patients.
• An established company with a commitment to excellence, growth, and teamwork.

• Leading and coaching the customer care team to deliver outstanding patient experiences.
• Ensuring efficient processes for scheduling appointments and maintaining accurate patient records.
• Collaborating with other departments to streamline operations and improve service quality.
• Utilizing CRM and other systems to manage patient interactions and track team performance effectively.
• Resolving patient concerns with professionalism and empathy, building trust and loyalty.

• Proven leadership experience in customer service, preferably in healthcare or dentistry.
• Strong CRM system expertise and proficiency in Microsoft Office (especially Excel).
• Exceptional communication and problem-solving skills, with a patient-focused mindset.
• Ability to mentor a team, fostering growth and collaboration.
• A proactive approach to implementing process improvements and driving results.

• Competitive salary and great benefits.
• A collaborative, friendly workplace in the heart of Sydney.
• Opportunities for professional growth and development.

Robert Half