Our client is a market leader in steel reinforcement solutions, proudly supporting the construction and infrastructure sectors across Australia for over 100 years. our client is committed to quality, innovation, and building strong relationships. If you're eager to be appropriately rewarded for your contributions, we invite you to apply and become a part of our team!We’re currently seeking a Customer Service Officer who thrives in a fast-paced environment and is passionate about delivering outstanding customer support. This is your chance to join a respected national business where your contribution truly matters.Role Overview:We are looking for a Customer Service Officer, to join the team in Wetherill Park on an ongoing basis (Monday - Friday from 6am-2pm or 8am-4pm).As a Customer Service Officer, you will be the frontline representative of the business. Your primary responsibilities will include providing accurate information on products, generating quotes, managing freight costs, and ensuring precise data entry for order processing. Additionally, there will be opportunities for growth and advancement as you develop your skills in estimating through training and on-the-job experience.Key Responsibilities:
Handle incoming customer enquiries via phone and email
Process quotes, sales orders, and delivery schedules accurately
Coordinate with production and dispatch teams to meet customer requirements
Maintain strong product knowledge to assist with technical questions
Resolve issues and follow up with customers in a timely manner
Contribute to continuous improvement in customer service processes
Build and maintain strong relationships with customers and stakeholders
What We’re Looking For:
Previous experience in a customer service or sales support role (construction or manufacturing industry preferred)
Excellent communication and interpersonal skills
High attention to detail and organisational skills
Proficient with Microsoft Office and ERP/CRM systems (e.g., SAP)
Ability to multitask and stay calm under pressure
A team player mindset with a proactive, can-do attitude
What's in it for you!
$36 per hour with opportunities for growth.
A stable work environment with a reputable company that is committed to employee satisfaction.
Efficient and fast registration process to get you onboard with work ASAP!
Team-Oriented/Supportive Work Culture
State of the art facilities
If you meet these requirements, kindly submit your up-to-date CV by clicking on the 'APPLY' button today.*** Must have full Australian working rights ****** Only short listed candidates will be contacted ***Synaco Global Recruitment fills a wide variety of permanent and contract roles with a dedicated focus to delivering the best talent across Australia. The industry sectors that we focus on but not limited to are manufacturing, logistics, defense and technology, construction, infrastructure, mining, and resources. We have scope and coverage throughout Australia, with an active presence in both State and Territory capitals as well as regional hubs and communities.If you have any questions, please call Bhavik on 02 9734 7252 or email bhavik.datt@synacoglobal.com.au
