Customer Support Manager

Perth, WA
Permanent
Full-time

24 days ago

Reporting to the Construction Business Manager, the Customer Support Manager will join our Sales - Construction Industry Department on a Full-time basis at our Perth Precinct Branch. This role involves being responsible for the effective day-to-day aftermarket support, parts and services sales activities for a major customer account to assist with the promise of lower total cost of ownership.To ensure strong customer engagement and service delivery, the successful candidate will spend approximately 50% of their time working directly from the customer site.Roster: Monday - Friday, 50 hours a weekWhat You'll Do:

Customer Account Management - Manage assigned customer/territory using structured account management practices.
Aftermarket Sales Execution - Collaborate with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.
Customer Coverage - Develop and implement customer coverage plans to ensure consistent engagement.
Sales Funnel Management - Maintain accurate customer data in CRM to support forecasting and sales reporting.
Customer Engagement - Build and sustain strong customer relationships to drive ongoing sales opportunities.
Stakeholder Engagement - Liaise between customers and WesTrac/Caterpillar experts to achieve shared goals.
Issue Resolution - Serve as escalation point for resolving customer and internal issues across technical, operational, and financial areas

Skills & Experience:

Trade qualification or strong technical understanding of mining and construction machinery components.
Strong commercial acumen with the ability to identify and act on business opportunities.
Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment.
Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
Self-motivated and adaptable, with a demonstrated ability to work both independently and collaboratively within a team.
Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

Our Benefits inclusive of but not limited to:

Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & CommitmentWith over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.Reference Number: 4383At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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