Manager, Onboarding Experience and Learning
- Newcastle, NSW Sydney, NSW
- Permanent
- Full-time
- Lead innovative onboarding and learning strategies across Customer Service
- Shape future-ready workforce capability with scalable learning frameworks
- Brisbane, Melbourne or Newcastle locations with award-winning employee benefits
- Lead the design and implementation of onboarding and core learning solutions aligned with strategic priorities
- Develop scalable frameworks that support job-ready capability across career pathways
- Collaborate with stakeholders to ensure seamless transitions from onboarding to ongoing development
- Ensure governance and compliance with training standards and regulatory requirements
- Evaluate learning effectiveness using performance and engagement metrics to drive continuous improvement
- Partner across teams to align learning with broader workforce strategy and transformation initiatives
- Experience in Learning & Development, with a strong understanding of adult learning principles
- Advanced capability in learning experience design and instructional methodologies
- Strong stakeholder engagement and consultative skills, with the ability to influence and collaborate
- Business acumen and understanding of customer service and insurance industry dynamics
- Familiarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)
- Qualifications in Training & Assessment or Adult Learning (desired)
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Applications close: 26 Sep 2025 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
- Multiple locations
- 26 Sep 2025
- Multiple locations
- 26 Sep 2025