What is in it for you?· Contract Opportunity with a competitive rate· On-the-job training and professional development· Friendly and supportive team environment· Opportunities for growth and career advancementWhat we need from you / What our client requires· Previous experience in a high-volume call centre, help desk, or service desk environment is preferred.· Strong communication skills, both verbal and written.· Excellent problem-solving and multitasking abilities.· A strong customer-first mindset with a proactive and professional attitude.We are seeking a dedicated and customer-focused Call Centre Service Desk Representative to support our clients with first-line technical assistance and service-related queries. This role is ideal for professionals with experience in a call centre or service desk environment, looking to play a key role in delivering high-quality support across IT and business services.You will act as the first point of contact for users, providing efficient, friendly, and knowledgeable support-ensuring each interaction is resolved promptly or escalated appropriately.Key Requirements· Act as the first point of contact for customer service and technical support queries via phone, email, or chat.· Log, track, and resolve issues using service desk software (e.g., ServiceNow, Zendesk, etc.).· Troubleshoot and escalate technical problems according to defined procedures.· Maintain accurate documentation of customer interactions and solutions provided.· Provide exceptional customer service and ensure timely resolution of issues.· Follow up with customers to ensure their issues have been fully resolved.· Collaborate with internal teams to identify recurring issues and recommend improvements.Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR shreeya.gurung@akkodisgroup.comJoining Akkodis as a Consultant· Weekly Pay· No payrolling processing fees· Upskilling opportunities and training discounts· Consultant gatherings events· Akkodis SME meet ups/information sessions· EAP Support Program· Dedicated Account Management Support TeamPrivacyDue to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds” |||CandidateProfile|||Experience in a high-volume call centre |||CandidateProfile-end|||
