The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.To better represent the diverse community we serve, this vacancy is reserved for Aboriginal and Torres Strait Islander people, people with disability and youth (age 24 and under). Therefore, Sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this recruitment process and only applications from these diversity groups will be considered.We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Kaiya Williams on 0481 703 542 or via email at . You can also reach us through the .About you:Are you an outcomes focused individual looking for a role within a values orientated organisation?Are you looking for work that has meaningful purpose in the community?Would you like to be a part of a Tenancy Support Pilot program based in the Pilbara that focuses on sustaining tenancies?Then this role may be for you.About The Role:In this newly created position, you will play an important role in supporting and sustaining Public and Aboriginal Housing tenancies. You will bring your best self, your commitment to Culture and to supporting vulnerable individuals and families.As a caring and empathetic individual, you will:
Provide practical support to assist tenants in maintaining their households and work to reduce barriers that impact stable homes
Create a case plan with tenants, community and stakeholders to address their tenancy needs while navigating the complexities that impact tenancies to create a long-term change
Adapt your support to the tenants and household needs, leading with a strengths-based holistic approach
Be flexible in your case management to achieve targeted outcomes while building empowerment for tenants and householders
Create links and relationships with the community and local service providers to best support your tenants
Prevent people from reaching a crisis situation
As a Tenancy Support Officer, you will be an excellent communicator and someone who is confident in their ability to communicate with people from various backgrounds. You will focus on understanding different point of views, are capable of asking for further information if required and clarifying as needed. Your ability to understand and listen to differing ideas will help provide understanding and the potential for any improvements required. You will enjoy working collaboratively as you share information with your team and will have an interest in working towards agreed priorities to achieve the relevant outcomes. As a forward-thinking individual, you will also be required to anticipate any issues that could impact tasks and identify risks that could occur for yourself and the team. You will strive to implement effective recording of information that identifies any trends or gaps which in turn will provide data that can help shape future tenancy support programs for social housing across Western Australia.When you join us, you can enjoy a variety of benefits, including:
flexible work options, including working from home up to 2 days per week.
professional development, training, and on-the-job learning to advance your career.
generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
modern workspaces, where you choose your workspace that assists you to do your best work.
access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
corporate discounts with selected health insurance providers and access to wellness programs.
Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.
How to Apply:If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
A one to two [1-2] page written application addressing specific Essential Work Related Requirements (Selection Criteria) as stated on the JDF:
Achieves Results
Builds Productive Relationships
Communicates and Influences Effectively
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.Further Job-Related Information:For further information about the position please contact Kaiya Williams on 0481 703 542 (not to be contacted for Applicant Information Packs or assistance with lodging your application).To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.If you are unable to view or download the documents, please call email Michela Orsini on , mentioning the vacancy reference number HRC0221759 for assistance.Currently there is one (1) full-time, fixed-term appointment for 12 months available for immediate filling, with the possibility of further extension(s). Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty-four (24) months on a full-time or part-time, fixed-term basis with the possibility of further extension(s).
