Quality Assurance Officer
- Melbourne, VIC
- Permanent
- Full-time
- Oversee and manage quality systems to ensure compliance with aged care standards and regulatory requirements
- Lead audits, facilitate quality meetings, maintain accurate documentation, and ensure action plans are implemented for continuous improvement
- Monitor performance indicators across clinical, environmental, management and lifestyle areas
- Maintain and update policies and procedures aligned with evidence-based best practice
- Coordinate responses to complaints and feedback, supporting a culture of transparency and service improvement
- Identify and escalate risks, maintain the risk management framework, and report findings to the Executive
- Provide guidance and support to senior staff in embedding quality practices across the organisation
- Proven experience in a quality, compliance, or governance role—preferably within aged care or community health.
- Sound understanding of the Aged Care Quality Standards and relevant legislation.
- Excellent organisational skills, with the ability to manage documentation, track outcomes, and lead improvement initiatives.
- Strong communication and interpersonal skills, with an ability to influence and collaborate at all levels.
- High levels of discretion, initiative, and professional judgment.
- A genuine passion for improving the lives of older people in a safe, respectful, and person-centred environment.