Regional Services Technician

• 6-month max term position within a supportive and dynamic workplace culture
• Be part of a passionate, high-performing, and collaborative Digital team
• Access to our industry-leading Learning & Development program to support your career growth

• Address the day to day support needs of our business users by following the Service Delivery Framework to provide exceptional level of support for incident, service request, change and problem management.
• Attend to end user requests and incidents received via escalations from ConnectIT, including Imaging laptops, printer support, AV components/requests, Local servers (where applicable) and AD/Office 365 services.
• Carry out scheduled maintenance and health checks of site in the state.
• Recording accurate information relating to site visits, unit replacement, defective parts, and equipment repairs.
• Attending sites and conducting diagnostics and fault finding.
• Performs installs, moves, adds and changes as required
• Face to face visits in the state main office and other state-based offices to assist where required.
• Build business relationships within the state offices and remote offices being visited.
• Understand the needs of the business for new office setups. Collaborate with the relevant teams to ensure a timely setup of office services in line with business expectations.
• Maintain the communication rooms/cabinets and associated components (including A/C, UPS) of the respective state offices. Keep these rooms/cabinets uncluttered.
• Work with Network Services team on network matters/service improvements.
• Manage and maintain the Remote device Management tool used by Connect IT.
• As guided by reporting manager, assist ConnectIT by attend to end user requests received via Phone, Email, Portal and walk-ups.
• Timely escalation of requests to appropriate support teams.

• A valid driver's licence and access to a reliable vehicle are essential, as the position involves regular travel to various sites across
• Deep experience in identity management concepts and administrating Microsoft Office 365 and Active directory
• TAFE or Tertiary qualification in Information Technology
• Strong problem-solving skills with the ability to utilise the tools available to identify solutions
• Knowledge of
• Deep Understanding of ITIL concepts and applying through ITSM tool
• Highest levels of integrity and confidentiality with strong results and customer focus
• Empathetic, with a strong sense of customer service and stakeholder management skills

Mirvac