Technical Account Manager

• Salary: $115k + Super + Car Allowance
• Join a growing business saving lives in Australia's Industrial Sector!

• maintain relationships with key clients to ensure customer satisfaction and loyalty
• Act as the primary point of contact for client inquiries and concerns, providing timely and effective resolutions.
• Prevent subscription cancellations by proactively monitoring customer satisfaction and delivering personalised retention strategies
• Collaborate with internal teams to ensure seamless service delivery and product implementation.
• Identify opportunities for upselling or cross-selling products and services to drive revenue growth.
• Analyse client feedback and usage data to recommend improvements or enhancements.
• Prepare and deliver regular reports on account performance and client satisfaction metrics.
• Participate in client meetings and presentations, both in-person and virtually.
• Stay updated on industry trends to proactively address client needs and challenges.
• Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
• Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
• Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.

• A background in sales, account management, or customer success, preferably within the industrial or manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with clients at all levels.
• Proven ability to manage multiple accounts and meet performance targets.
• Knowledge of industry-specific products and services.
• A proactive and solution-oriented approach to addressing client challenges.
• Proficiency in CRM software and Microsoft Office Suite.
• A valid driver's licence for travel to client sites as required.

• A competitive salary package of approximately $115,000 AUD, plus superannuation, vehicle allowance and tools of the trade
• Generous car allowance of $18,000 AUD and bonus opportunities.
• Permanent full-time role with opportunities for career progression.
• Work within a supportive and collaborative team environment.
• Be part of a reputable company in the gas detection sector.
• Enjoy a role that allows you to make a significant impact on client success and business growth.

Michael Page