Systems Support Analyst

Sydney, NSW
Permanent
Full-time

6 days ago

ISS IS A PLACE TO BE YOUWe have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.”Connecting People and Places to Make the World Work Better”.We are looking to recruit an experienced Food and Beverage Systems Support Analyst to join our high performance IT Service Delivery team on a Permanent Full Time basis, with the successful candidate to work from our Macquarie Park (Sydney) office.Position Overview:Reporting to the Technology Solutions Segment Lead and indirectly reporting to the Food and Beverage Solutions Manager, the F&B Systems Support Analyst will assist in the support of key applications such as Delegate ERP, Point-of Sale (POS) and Food Technology Systems.Supporting the Delegate ERP solution encompasses procure to pay (P2P), menu management and inventory; the point of sales (POS) solution and other related EFTPOS and payment integrations across the following areas:

Day to day support to Operational and Corporate users
Supporting End of Month (EOM) Finance processes
Proactive monitoring and support to all system integrations
Assisting in change activities such as upgrades, implementations, security remediation, testing and reviews.
Development and maintenance of system documentation and training materials.

As required, the role will also undertake data management and monitoring of automation tools, identifying gaps and improvements for potential technology solutions and assessing them for business suitability.Our Benefits:

Free onsite parking at our Macquarie Park office and 4 minutes walk from Macquarie Park Metro station
Flexible work arrangements
Be part of a global leader in integrated facilities services
Work with passionate professionals committed to excellence
Competitive salary package and career development opportunities

What you will bring:The ideal candidate will present with excellent customer service skills, able to communicate effectively and build strong relationships across the team, the business, with vendor-partners and clients. Strong knowledge of software development lifecycles, management processes and tools along with industry best practices will stand you in good stead for success.Required skills and experience for success:

Experience in a similar role supporting Delegate ERP
Exposure to IT Change Management and Service Management (ITIL or similar)
Exposure to and basic understanding of Microsoft SQL and networking principles
Proficiency in creating system documentation and training materials
Analysis of large and complex data sets
Methodical and analytical approach to problem solving
High level time management and organisational skills to meet deadlines
Confidentiality at all times

Additional desirable criteria would include:

Tertiary IT qualifications
ITIL Service Management Certification or IT Certifications
Experience with any scripting language such as PowerShell, Python, etc
Experience with any integration technology or framework such as API's

To apply for this role please click on the 'apply' link and complete the online application.ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**Advertised: 28 Aug 2025 AUS Eastern Standard Time
Applications close:

ISS Facility Services

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