Client Services Officer

• Communicate directly with clients to resolve any sample receipt or logistics issues as required.
• Communicate effectively with the relevant section heads of impending samples for production
• Discuss result status and turnarounds with clients when required.
• Ensure all client requests are passed onto the relevant laboratory department e.g. bottle orders to sample administration.
• Assist the lab team during busy periods.
• Prepare Quotations where required and assist with preparing and sending Invoices.
• Assist with setting up client accounts.
• Report on client satisfaction to management.
• Assist management in process improvements.
• Assist management in promoting a safe working environment and report immediately on any unsafe work condition or equipment to the supervisor.
• Perform other duties as required to ensure the smooth running of the section and to ensure the expected outputs are performed within budget.

• Scientific qualifications (Diploma or Tertiary) or extensive experience in laboratory environments
• Experience using a LIMS
• Excellent written and verbal communication skills

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

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